FAQ - Frequently Asked Questions

General
Why charge us "by pages"?
Every feature of PDFBUNDLE (Signature, Protection, Encryption and Conformance) works, in fact, on each page of every document. This is the regular way these functions are performed by any PDF software tool.

Since the "default" is this way, it is fair to compute the service based on the same pattern: processed pages.

We worked very hard to ensure the best performance in comparison with any other similar software and, the direct and indirect savings (people, computers, time, energy, ...) is much higher than the price you will pay on our business model.

May I install the PDFBUNDLE on other computer?
Yes. Since our business model is based on "processed pages", you can install PDFBUNDLE on many computers you wish. Please, see the details in the SOFTWARE section.

Payments
Can I pay using credit-card?
Yes, you can pay out services using Credit, Debt, and so forth.

Can I transfer by SWIFT instead paying with card?
Yes, you can. Please, contact us for this method;

How may I pay for the service?
We will provide a link to allow you to pay the service via one of the usual Payment systems we have. The amout refered to the processed pages will be sent as new invoice, evey month.

Is there any discount per Volume?
Our prices are calculated to privilege higher volumes. As you can see on the main page, the cost of 1000 pages is more than 99.95% cheaper than the cost of 1 single page.

We flat our prices beyond 100,000 pages per month at $ 0.03/page, but if you have substantially a higher volume (more than 1 million pages per month), contact our sales at "sales@pdfbundle.com", and we will study your case.

We are not a USA customer. How to convert the exchange-rate?
Our payment service will calculate the exchange rate according to your country.

Would be cheaper if I transfer money instead using Payment Service?
Yes, due to the service fee. But you will need to add your taxes to our bill invoice.

Software
Can I install PDFBUNDLE in many computers?
Yes, you can. Each computer must have its own license file, but you won't be charged for this. Our business model is based on "processed pages" and not on the license fee.

Do you have discounts for more than 1 license?
No because you are not charged "by license". Our business model is based on "processed pages", and not on the license fees.

How many licenses I need?
You can install PDFBUNDLE in many computers you wish. Even if each computer requires its own license file, you won't be charged for more than one license. Our business model is based on "processed pages" and not on the license fee.

Operation - Signing
What I need to sign files?
You need a Digital Certificate enabled to sign files.

Can I have a standard metadata to all files?
No, you cannot have a single METADATA to all files.

The solution is to set up an XLS/CSV file with all filenames and all other required (and optional) fields with your default messages.

Can I set Conformance 3/B without METADATA?
Yes, you can.

Can I sign and secure files together?
Yes, you can. You just have to select PROTECT and SIGN in the SETUP tab and proceed to a PREVIEW for each until you get the wished results.

Alfterward, you can process your bundle with both procedures being performed at the same time.

Certificate: must I need one?
Yes, if you want to build documents in compliance with law or if you want to sign them to ensure Authenticity, Integrity, and Non-Repudiation.

Certificate: can I use my own certificate?
Yes, you can. The certificate must be installed on Windows and be a X509v3 compatible one (most of them are).

Certificate: may I use a self-signed certificate?
Yes, you can. The certificate must be installed on Windows and be a X509v3 compatible one (most of them are).

Do I need to protect files if performing CONFORMANCE?
If using it in conjunction with DIGITAL SIGNATURE, the essential protection is already performed, and you don't need to add any restrictions. But, if wished, you can enhance the protection level using these restrictions added to the processed files.

I want METADATA. Which CONFORMANCE is recommended?
You may select Conformance 3/B to add metadata into your files.

What is Conformance?
Conformance (PDF/A) ensures that a document can be saved long-term and is independent of specific software like Adobe, Foxit and so on (see details in SECURING FAQ below).

Any signed PDF/A document must have a Digital Certificate that also supports specific long-term requirements, as a field for LONG-TERM signature and revocation addresses. PDFBUNDLE recognizes these fields and can sign any document for long-term appropriately.

Please, avoid "self-signed" certificates if you plan to create PDF/A Conformance files.


Operation - Securing
Can I restrict PRINT without any password?
Yes, you can.

See the section SECURE - SECURE W/O PASSWORD in the HELP file.

Can I set a password for all files in bundle?
Yes, you can.

See the section SECURE - SECURE WITH PASSWORD - UNIQUE PASSWORD in the HELP file.

Can I set document-specific passwords in my bundle?
Yes, you can.

See the section SECURE - SECURE WITH PASSWORD - CUSTOM BY-FILE PASSWORD in the HELP file.

Do I need to protect files if performing CONFORMANCE?
If using it in conjunction with DIGITAL SIGNATURE, the essential protection is already performed, and you don't need to add any restrictions. But, if wished, you can enhance the protection level using these restrictions added to the processed files.

What is PDF/A Conformance?
Conformance (PDF/A) ensures that a document can be saved long-term and is independent of specific software like Adobe, Foxit and so on.

A long-term PDF file is readable for any future PDF reader, and to fulfill this, it should not contain many particular features that some current usual software adds to it. In addition, a long-term document should include all the fonts used, exactly to ensure compatibility with any future software.

We recommend PDF/A-3B to get most of the features used today in modern PDF software and make them compatible for long-term storage.

IMPORTANT: signed PDF/A documents must have a Digital Certificate that also supports specific long-term requirements (see the Signature FAQ for details).

Recovering
What is Auto-Recovery?
Auto-Recovery can save significant time because it allows PDFBUNDLE to start its processing from unprocessed files, discarding all already processed ones.

Suppose you have a massive amount of files based on a few machines (millions of files). In that case, it is normal for the processing to be performed on some days, which could require the computers to be shut down after business hours, or even have a break due to a possible machine/energy problem. With the Auto-Recovery toggled on, both situations can be easily handled - and you do not need to take any specific recovery action: you just have to start the bundle processing as usual.

Is there any special requirement?
Yes. You MUST maintain all processed files in the destination folder.

Why do I need to keep all processed file in disk?
Any database-based procedure spends precious milliseconds per file, since the database must be addressed in each processed file (or even a group of files). Also, consider a system crash due to many possible causes: in this case, the chance of losing pointers is real, since all unwritten information would be lost and even corrupt the database itself - the worst case scenario.

The only way to avoid errors in distinguishing which files have or have not been processed while maintaining the fastest possible performance is to check their existence before processing and save this information in RAM. But, the cost of this method is to have all the PROCESSED files still in the disk folder.